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About Astaro Customer Support
Astaro Corporation and its partners are committed to providing you with the best support possible. With our highly trained, Astaro-certified Solutions Partners in over 60 countries around the world, our network is well equipped to respond to technical issues 24-hours a day and provide solutions to critical business problems.
Astaro and its partners provide multi-level support for our customers, end-users of our product:
- First level support by your Solutions Partner:
Our Solution Partners consistently offer responsive support, via certified engineers, that is both local and specific to your organization. They deliver outstanding technical assistance by telephone, web request, e-mail, or even through on-site assistance*. Hours of support vary by program. Learn more by contacting your Solutions Partner or Astaro.
- Second level support by Astaro specialists:
If issues can not be resolved by your Solutions Partner, Astaro expert technical support is available to you on different levels listed below (top level support offers a toll-free phone number, 24x7x365). You may upgrade your support plan at any time.
Astaro offers three support options:
Support Level
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Contact Astaro via
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Response Time
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Silver Support
The most affordable continuous-support program |
Web Form
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Up to one business day
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Gold Support
Designed for organizations requiring consistent, comprehensive technical support
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Phone, Web Form
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Up to four business hours
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Platinum Support
A premier, 24 x 7 x 365 support offering, designed for organizations requiring continuous support coverage
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Phone (toll-free), Web Form
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During business hours: First available technician; During non-business hours: Up to four hours
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Warranty. The warranty for Astaro Security Linux software provides 90 days of Up2Date Service and email-based Technical Support.
Silver Maintenance is the most affordable continuous support program. Customers receive the full Up2Date service, including new versions of the Astaro Security Linux software. For technical support, customers contact Astaro via a web form, and receive an email reply within one business day.
Gold Maintenance is designed for organizations requiring consistent, comprehensive technical support. Customers receive the full Up2Date service, including new versions of the Astaro Security Linux software. For technical support, customers contact Astaro via a web form or telephone, and receive an email or telephone reply within 4 business hours.
Platinum Maintenance is Astaro's premium 24 x 7 support offering, designed for organizations requiring continuous support coverage at the highest possible levels. Customers receive the full Up2Date service, including new versions of the Astaro Security Linux software. For technical support, customers contact Astaro via a web form or telephone. During business hours they receive immediate access to the first available member of the customer support staff. Outside of business hours they receive an email or telephone reply within 4 hours.
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Products and Solutions 
